A bad review can ruin your day but you don’t need to let it ruin your reputation.
By handling those less than flattering reviews in a calm and professional manner, you’re actually showing potential customers that you care enough to make it right.
Customer: “I know you're a plumber, but can you remodel my bathroom?”
DON'T SAY:"I've never done that before. I can YouTube it if you want."
INSTEAD, SAY THIS:"Let me refer you to a business that would be perfect for that job."
Unless you're running a call center, it’s unlikely that you have someone ready to answer the phones 24/7. But customers still want to book appointments or set up services outside of the typical 9 to 5.
Allowing your customers to book online gives them the freedom they want, and gives you the time off you desperately need.
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Master Invoicing Etiquette
You don’t want to rudely demand payment but, on the other hand, collecting what’s owed shouldn’t feel like a game of cat-and-mouse.